Saturday, June 21, 2014

Tech questions




1. According to the system requirement how do you convince the cx about using 1GB RAM if he is using 512 MB RAM.  Explain about RAM

Answer:
1)      Ram stands for Random Access memory
2)      It is a primary storage device, which helps you to save the accessed application programs temporarily within it.
3)      The more RAM you have on your computer, it will help you to access the computer applications to run smooth and fast.
4)      So we recommend upgrading your RAM to 1 GB to run Rosetta Stone without any issues.

2. How do you differentiate between USB Headset and Analog Headset?
Answer:
A) Analog Headset will have 3.5 mm pin and it is connected to sound card.

B) USB headsets are compatible with Voip calls. Because USB headset enables easy connection, delivers clear digital audio and minimizes background sound for clear audio transmission. Also, it doesn’t need sound card.

3. How can I configure the headset in flash player?
If you want Flash Player to use a different microphone. To display the Microphone panel:
  1. Right-click (Windows) or Control-click (Macintosh) the application image while it is playing.
  2. From the context menu, select Settings, and then click the Microphone tab.
How to configure Headsets in Windows and MAC?
On XP

1) Start > Control panel
2) Select Sounds and Audio devices
3) Click the Audio tab.
4) Under Sound playback, select and adjust your headset speakers.
5) Under Sound records, select and adjust your headset microphone.

On windows vista, 7 and 8.

To configure Sound settings in Windows OS
A) Select Control panel (In windows 8, select More settings)
B) Select Sounds or hardware and sound > Sound
C) Click the "playback" tab to select and adjust your headset speakers.
D) Click the "Recording" tab to select and adjust your headset microphone.

On Mac

A) Select Apple menu > System preferences > Sound
B) Click the Input tab to select and adjust your headset microphone.
C) Click the Output tab to select and adjust your headset speakers.



4. How do you find add-ons in Firefox and IE.
To open Add-ons on IE.
1) Open IE > Tools > Manage add-ons Or Press Alt + X (To open Gear symbol) or Press Alt + T , then click on Manage Add-ons.

In Mozilla.
Tools > Add-ons or press directly Ctrl +Shift + A.

5. How do you correct system time & date?
In windows
Click On start menu > Control Panel > Clock, language and region > Date and time > Set the time and date
Or
User can directly click on the Date and time which is present is present on at the bottom right corner to configure the settings.

On MAC
Click on the time indicator at the top right of your display.
On the dropdown menu click on the Open Date and Time to get to the next step.
Click on the analog clock to move the hands or use the up/down arrows next to the digital clock to adjust the time.
You can also click a new date if you need to change the date due to crossing time zones.
Now click on Save.
If you want, you can click on the Lock icon to prevent changes

6. How do you find services on Win7.  How do you configure RS services in Win7.

On Windows
Start > run > type Services.msc or
Start > Control panel > System and security > Administrative tools > Services. Or
Start > run > type Msconfig > services tab. Or
Launch Task Manager by pressing ctrl+ alt + Del on keyboard > Services.


7. How do you find the system spec on Win7 and Mac.
My computer > Right click > Properties or
Press Windows +Pause break key on keyboard.

On win8, Go to This pc > Properties.

Mac OS X

  • Click the Apple icon in the top left, and select About This Mac.
10. If the autorun doesn't work, where do you get it.
If Auto run doesn’t work. Open My computer > Right click on DVD drive > select Install or autoplay.

12. How do you open a hidden folder without un hiding it?
On windows to display hidden files and folders.
1.      Open Folder Options by clicking the Start button Picture of the Start button, clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options.
2.      Click the View tab.
3.      Under Advanced settings, click Show hidden files, folders, and drives, and then click OK.
Or
Open My computer > Tools or At top right side Click on Organize > Folder Options > View

On MAC
1. Open Finder and navigate to Applications → Utilities → double-click “Terminal” to launch it.
2. Type the following command into Terminal without the quotation marks “chflags nohidden ~/Library”  ~means Tild.


13. How do you identify the O/S without checking the system Properties
a) Lock the computer to check the OS (Windows + L).
b) Type winver in run command.
3) type msinfo32 in run command.

15.What are the basic differences between Win Vista and Win 7 ?
In windows 7 we have new six aero themes.
Vista
·  1 Shell & User interface
·  2 New and upgraded applications
·  3 Security and safety
·  4 Management and administration
·  5 Graphics
·  6 Mobile computing
·  7 New fonts
·  8 Language support

In WIN 7

Contents




16. How do you select default audio device in Win 7 ?
Perform the task mentioned below to set speaker as default:
1. Go to Start and click on control Panel.
2. Click in Sound, then a new window will open up.
3. In the new windows click on the tab “Playback" and right click in the window and click on Show Disabled devices.
4. Now check if Speaker is listed there and right click on it and choose enable.
5. Highlight that speaker and click on "Set as Default"

18. How do you configure Adobe Flash settings in windows?
Start menu > Control panel > System and Security > Flash Player.

19. How do you adjust the volume for the headset in Win 7
Control Panel > Hardware and Sound > Sound > Adjust system Volume

20. How do you configure a headset?
Control panel > Hardware and sound > Manage audio devices > Recording > Select your Mike > configure > Set up microphone > Headset Microphone > now check the quality.

21. How do you un install the program.
Start > control panel > Programs > program and features > Select the application and click on uninstall.

On Mac
Just drag the application into your Trash -- then EMPTY the trash.

Or
·  Open the "Library" folder on your computer's hard drive.
·  2 Double-click the "Application Support Folder," then locate and delete the "Rosetta Stone" file.
·  3 Open the "Receipts" folder within the "Library" folder. Locate and delete the "Rosetta Stone" file.
·  4 Double-click your "Applications" folder on your computer's hard drive. Drag the "Rosetta Stone" file to the trash to delete it.

22. How do you turn on or turn off the firewall?
Control Panel\System and Security\Windows Firewall\Turn on or Turn off

On Mac
Applications folder>System Preferences>Security & Privacy>click on the "Firewall" tab to bring up the screen shown below>click on the little "Padlock"icon in the lower left hand corner and enter the Administrator password for the system to unlock it>turn the Firewall "Off":

23. How do you add an exception to antivirus
Open Antivirus > check for exclusion or allow programs options > Now browse for the application > Ok.

24. How do you download a file from a hyperlink 
Just click on the Link or copy and paste the link in the browser and press enter.

25. How to delete cache and cookies on all browsers ( IE, FF & Chrome)
Ctrl + Shift + Del will work in any browser.

28. What are windows services?
A Windows service is a computer program that operates in the background.

29. How do you open task manager and what are different ways
There are three ways to open Task manager.
Right click on Task bar and open task manager.
Ctrl + alt + del
Ctrl + shift + Esc

30. What is task manager and what is the function
Task Manager shows you the programs, processes, and services that are currently running on your computer. You can use Task Manager to monitor your computer's performance or to close a program that is not responding.

32. please specify the shortcuts related with the "windows" key on keyboard
Manage Multiple Windows?
Win+d
Minimize all windows on all Monitors. Press again to restore previous state
Win+m
Minimize all windows on current Monitor
Win+Shift+m
Restore previously minimized windows on current Monitor
Win+Home
Set all windows to Minimized on current Monitor except active
Win+Space
Preview Desktop / make windows transparent (May not work with all Settings)

Win+e
Start Windows Explorer (in My Computer)
Win+r
Open the Run window
Win+f
Open Windows Search. f3 on empty desktop works, too.
Win+l
Lock the keyboard/ computer
Win+F1
Display Windows Help
Alt+Shift
Change keyboard language layout if multiple language layouts are active*
shift when inserting CD or DVD
Prevent CD or DVD from automatically playing
Win+p
Choose Presentation Display Mode
Win+x
Open Mobility Center

win or ctrl+Esc
Activate Start Button. Then use arrow keys, space and enter to navigate within Start Menu
Win+t
Go to first item in taskbar, continue with arrow keys
Win+b
Go to first item in system tray

********************************************************
34. what are cookies what is RAM
A cookie is a text file containing information that can be remembered by a web browser between pages. When an individual uses a web browser to access the internet their browser can create cookies which are stored on the user's computer.
They are purely a string of text and numbers.
There are two main types of cookies - session cookies and persistent cookies.

39. What are add ons
Add ons are third party application which is installed on the browser to enhance and functionality of the browser.

45. Be prepared on what u have mentioned on your Resume

46. Headset, latest browsers and what is your Fav browser and why u like it so much.
Firefox 30.09 Beta
Google Chrome 37.09

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57.What is the physical difference between USB headset and an analog headset ?

58. Latest version of MAC and latest browser ?
5.12 Version 10.10: "Yosemite"


59. Latest iOS on phones ?
iOS 7.1.1, released on April 22, 2014;

72.What are service packs available and why are they important for Windows?
A service pack (SP) is a Windows update, often combining previously released updates, that helps make Windows more reliable. Service packs, which are provided free of charge on this page, can include security and performance improvements and support for new types of hardware.


What are cache and cookies?
The cache stores data from websites so you can load pages faster but on occasion the cache gets full and needs to be emptied.

cookies are simply bits of software placed on your computer when you browse websites. Cookies will stores the information like username, password and your searches in a simple file in the browser.

77. kinds of windows operating system?
DOS, 95, 98, 2000,  win me,  Xp, vista, win 7, win 8, win 8.1

89. How do you check the Processor Speed?
Device manager, system properties
90. What is the use of Adobe Flash Player?

 Adobe Flash also called as Macromedia Flash and Shockwave Flash.
* It is a multimedia and software platform used for creating graphics, animation, games and Internet applications (RIAs) that can be viewed, played and executed in Adobe Flash Player.
* Flash is frequently used to add streamed video or audio players, advertisement and interactive multimedia content to web pages.

 91. What are the reasons for system crash and what you do if it's crashed?
There are various reasons for system crash:
1) It can be related to software not meeting system requirements OR Software or Antivirus conflicts OR Hardware device failure. I.e Ram, PCI Cards (Sound or Lan card) etc.

 To resolve we can boot into safe mode by restarting the computer.
* At booting tap continuously  F8 key on keyboard and select SAFE MODE option.
* Once you get the desktop screen. You can restore the computer to an earlier time OR
* Uninstall the Recently added softwares, Unwanted softwares, Scan with antivirus (I.e with Malware or Spyware) for viruses or remove any recently added hardware devices.

92. We insert the App disc and there is an error reflecting on adobe Flash, what will you do?
If you are prompted with need flash pop-up message. Then it clearly states that you need Adobe flash player for that application.
** Download the Flash player by typing this link www.adobe.com/support/flashplayer/downloads.html 
in browser. OR open google and search for Adobe flash player download.
* 
  
93.The headset is connected but we are getting the sound from speakers. 
Here we need to understand that Operating system selected other speakers as default. So, we need to change this setting and make the headset as default speakers.
For configuration please refer to Question # 16.
94.  Where would you find the crash logs and reason for crash?
We can find the reason for the crash by going into Event viewer or Reliability.
*Press the start button, type "reliability" in the search box, click on reliability history.

 If that does not help then, click on the start button then right click on computer and select manager. Go to the event viewer and see if it lists the problem
. 
 95. How to check your Computer Performance ( RAM and CPU Usage)?
Simply by going into TASK Manager (Ctrl+Alt+Del or Ctrl+shift+ESC or Right click on Taskbar, select task manager), click on Performance. There you can see exactly does your OS using total RAM and CPU.
96.How many Service Packs are there and their usage?  
For windows XP we have upto SP3.
For Vista we have upto SP2.
For WIN 7 we have upto SP1.
For WIN 8 we currently have 8.1 update.

But why Service packs are released:
Service packs is a bundle of patches, fixes, security, performance and other new features. 
* In detail A service pack (SP) is a Windows update, often combining previously released updates, that helps make Windows more reliable. 
* Service packs are provided for free of charge as update, which includes security and performance improvements and support for new types of hardware. Make sure you install the latest service pack to help keep Windows up to date.

If you have any more questions or need help or would like to provide any feedback please post in comments. Thank you :-)



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